Account and profile
We process your registered phone number for OTP sign-in and profile information you provide, such as your name, email address and profile picture.
Location and bookings
We process pickup and destination addresses, coordinates, booking details and trip history to arrange and provide the requested service. With permission, location features help you choose your pickup location.
Saved details and communication
We process addresses, emergency contacts and UPI identifiers you choose to save. In-app messages and booking-related contact information support communication with your driver.
Sharing for your booking
Relevant pickup, destination, booking and contact information is shared with the driver providing your service. Only provide another person's information when authorised to do so.
Who operates the service
Samvahana and Samvahana Driver are operated by DKBN INFRA PRIVATE LIMITED. Our correspondence address is Plot No. 5/22, South Part, Indraprasth Colony, Kamla Nehru Nagar, Jaipur, Rajasthan 302006, India. For privacy questions, email dkbninfra@gmail.com or call +91 8000503718.
Payments and wallet information
We process booking charges, payment status, wallet balances and transaction records to provide payments, refunds and related support. Payment processing involves our payment service providers.
Notifications and operational information
We use notification tokens to send booking and account updates. Our services record operational information such as request times, response status and identifiers associated with requests for troubleshooting and service operation.
Service providers and processing
The service integrates Amazon Web Services for hosting and, where configured, uploaded-file storage; Firebase Cloud Messaging for notification delivery; Mapbox for map display, address search and routes; Google Maps Directions for configured route and pricing calculations; and Razorpay for payment processing. Hosting processes account and booking data. Notification delivery uses device tokens and notification content. Mapping requests can include addresses, coordinates and network information. Payment processing uses relevant payment, transaction and contact details. MSG91 provides OTP/SMS delivery using the registered DKBNSH sender. App-based OTP delivery has been confirmed using the installed release build. Provider processing locations and production configuration are being verified; this draft does not claim that all processing stays within India.
Additional data practices
Accounts are intended for people aged 18 or older. Driver partners must also satisfy the applicable licence and vehicle requirements. Age confirmation still needs to be implemented in onboarding. The reviewed app code uses audio for playback and notification sounds; no microphone-recording feature was identified in that review, but microphone permissions remain in the app configuration and must be resolved before release. No dedicated advertising or marketing-analytics integration was identified in the reviewed source. This does not by itself establish the behaviour of every SDK or any off-platform business arrangement. The intended launch policy is no advertising and no sale of personal data; the final disclosure will reflect the verified production build and business practices.
Data retention
Account information supports your account and bookings while you use the service. The proposed deletion procedure removes unnecessary profile details, photos, saved addresses, emergency contacts, saved UPI identifiers and notification tokens, revokes sessions, and deletes or anonymises associated personal information unless a documented exception applies. The current software is configured to make ordinary closed chats eligible for cleanup 30 days after closure, and detailed order-location points eligible 30 days after collection, excluding records on a retention hold. These periods do not automatically delete booking addresses, invoices or all location-related records. Production cleanup has not yet been verified. Payment, wallet, invoice and dispute records require a separate approved schedule limited to their accounting, refund, fraud-prevention or legal purpose. Driver documents require a separate verification and applicable-obligation review. Exact financial, document, security-log and backup retention periods remain under review. These draft statements must be finalised against the deployed deletion and retention processes before launch.
Your choices
Contact our privacy team to request access to, correction of, or deletion of your personal information, or to raise a privacy concern. We may verify ownership before acting. You can manage permissions through your device settings. Restricting a permission may affect its associated feature. Use our account deletion page to request account and associated data deletion.
Account deletion process
Request deletion of your Samvahana or Samvahana Driver account by emailing dkbninfra@gmail.com. Include the app name and registered phone number with country code. You can submit a request without reinstalling the app. Requests are accepted for manual review; deletion remains blocked until account ownership is securely verified. We will explain the verification steps in our reply. Never send an OTP, password, UPI PIN or payment-card details. Our proposed service target is completion within 7 working days after verification and within 15 calendar days of the initial request, including verification. This timetable is not yet an operational guarantee. If verification cannot be completed, we will explain the outstanding requirement instead of deleting an unverified account.
Policy updates
We will reflect changes to this policy in the updated date shown on this page. Contact support with questions about its contents.