Send a deletion request
Email our support team with the subject “Samvahana account deletion request”. Include your app name and registered phone number with country code. Use the contact details below.
Keep sensitive details private
Do not email an OTP, password, UPI PIN or full payment-card details. Account ownership must be verified before deletion.
What happens next
Request deletion of your Samvahana or Samvahana Driver account by emailing dkbninfra@gmail.com. Include the app name and registered phone number with country code. You can submit a request without reinstalling the app. Requests are accepted for manual review; deletion remains blocked until account ownership is securely verified. We will explain the verification steps in our reply. Never send an OTP, password, UPI PIN or payment-card details. Our proposed service target is completion within 7 working days after verification and within 15 calendar days of the initial request, including verification. This timetable is not yet an operational guarantee. If verification cannot be completed, we will explain the outstanding requirement instead of deleting an unverified account.
Request status and verification
Sending an email submits a request for review; it does not immediately delete or disable your account. We will not delete an account solely because someone knows its phone number. Secure ownership verification is required. You may contact the privacy team for an update or to withdraw a pending request before deletion is performed.
Deletion scope and retained records
Your request covers the account and associated personal data, not just logging out or uninstalling the app. Our deletion procedure and retention schedule are being finalised. Before processing, we will explain the information that can be removed and any records that must be retained, with their purpose and applicable period. Requests can be submitted now, but deletion is blocked pending secure ownership verification.
Submitting your request
The email button opens a draft in your email application. You must send that email to submit the request. You may also use the displayed address in your preferred email service.